How care begins
From your first call to your first visit, usually in a few days. We'll tell you what's happening at every step, and we do the paperwork with your doctor's office.
The steps
You call us, or your doctor refers you
Call our intake team or ask your doctor, hospital, or discharge planner to send a referral. Either way, we take it from there.
We check the details with you
We confirm your address is in our service area, talk with your doctor's office, and review your insurance before anything is scheduled.
A clinician visits your home
A nurse or therapist meets you at home, gets to know your needs, and works with your doctor on a plan of care.
Care continues, and you stay informed
Visits follow your plan. You and your family always know who is coming, when, and who to call with questions.
What to have ready when you call
Don’t worry if you don’t have everything. We can get most of it from your doctor’s office.
- Your doctor's name and phone number
- Your Medicare or insurance card
- A list of current medications (or the bottles nearby)
- Hospital discharge papers, if you have them
- The best number to reach you or a family member
What happens at the first visit
It usually takes one to two hours, at your home. A family member is welcome to join.
Getting to know you
Your nurse or therapist asks about your health, your goals, and what a normal day looks like.
Medications
We review everything you take, including vitamins and over-the-counter medicines.
Home safety
We look at stairs, rugs, the bathroom, and lighting, and suggest simple changes.
Your plan
We work with your doctor on a plan of care: which services, how often, and for how long.
Coverage, in plain language
Medicare
Medicare covers home health care when certain conditions are met. Generally:
- You're under the care of a doctor, and getting services under a plan of care your doctor reviews regularly.
- A doctor certifies that you need skilled care, such as intermittent nursing or physical, speech, or occupational therapy.
- A doctor certifies that you're homebound: leaving home takes considerable effort.
Medicare Advantage and other plans
We work with many Medicare Advantage and commercial plans. Some need approval before care starts; we handle that request with your doctor’s office.
What home health doesn’t cover
Round-the-clock care, and non-medical help such as meals, housekeeping, or companionship on their own.
This is general guidance, not a coverage decision. Your doctor and our intake team confirm eligibility, and we review your coverage with you before care begins, so there are no surprises.